Checked on: 2026-08-20 | Broker terms, regulation, and pricing can change. Always verify at the official HFM site before opening an account.

Affiliate Disclosure: HNL Growth may earn a commission if you open an account through our links, at no additional cost to you. Risk Warning: CFDs and leveraged forex products are complex instruments and carry a high risk of losing money rapidly due to leverage. Between 65-95% of retail investor accounts lose money when trading CFDs, depending on the HFM entity and account type. Trading forex and CFDs may not be suitable for all investors. Consider your objectives, experience, and risk appetite before trading, and ensure you understand the risks involved. Broker Disclosure: HFM (HF Markets Group) is a live, regulated multi-entity broker (not a simulated prop-firm evaluation) — trades are executed with real capital in live market conditions, subject to normal market risk. Protections vary significantly by the specific legal entity that onboards your account.

HFM Login Guide 2026: Client Portal, MT4 and MT5 Access

Disclosure: This page may contain affiliate links. We may earn a commission if you open an account through our links, at no extra cost to you.

HFM (HF Markets, formerly HotForex) operates three separate login systems: the myHF client area for account management, MetaTrader 4/5 for trading, and the HFM mobile app. Each platform uses different credentials, and the correct login URL depends on which regional HFM entity holds your account.

• International clients: my.hfm.com/en/login
• UK clients: my.hfmarkets.co.uk/en/login

Most access issues resolve through the self-service password reset. Locked, dormant, or KYC-blocked accounts require direct support contact.

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Official HFM Login Portals by Region

HFM operates through multiple legal entities. Your login portal depends on the entity you registered with when opening your account.

Region	Legal Entity	Login URL	Regulator
International (most countries)	HF Markets (SV) Ltd	my.hfm.com/en/login	FSA St. Vincent & the Grenadines
United Kingdom	HF Markets (UK) Ltd	my.hfmarkets.co.uk/en/login	FCA (ref. 801701 — verify current registration status on the FCA register before relying on this number)
European Union	HF Markets (Europe) Ltd	my.hfeu.com (URL not independently verified — confirm with HFM support before use)	EU regulator — confirm the supervising authority via official HFM documentation

EU entity access restriction: The EU entity (HF Markets (Europe) Ltd) is open only to clients who qualify as Eligible Counterparties or Professional per se — retail clients are not accepted through this entity. The official HFM site (hfm.com/int/en/about) provides details on client categorisation.

Jurisdiction restrictions: HFM does not offer services to residents of the USA, Canada, Sudan, Syria, Iran, North Korea, UAE, Türkiye, and certain other jurisdictions, as stated in its official platform documentation.

How to Confirm You Are on the Real HFM Site

Before entering credentials, verify you are on a legitimate HFM portal:

• Check the URL bar. Confirmed official login domains are my.hfm.com and my.hfmarkets.co.uk. The main website domains are hfm.com and hfmarkets.co.uk.
• Look for the padlock icon. All official portals use SSL encryption. The padlock should appear in your browser's address bar.
• Inspect the domain spelling. Phishing sites may use lookalike characters — for example, replacing "o" with "0" or inserting hyphens.
• Verify the footer. Official login pages display the legal entity name and registration details in the page footer.
• Treat unknown domains with caution. If a domain is not listed above, confirm its legitimacy with HFM support before entering any credentials.

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Logging In: Platform by Platform

myHF Client Area Login

The myHF client area is where you manage your account, deposit and withdraw funds, view your wallet, and open new trading accounts.

1. Go to your regional login page (see the portal table above).
2. Enter your registered email address or phone number.
3. Enter your password.
4. Complete any two-factor authentication prompt if it is active on your account.
5. Click the login button.

After successful login, you will see your dashboard with wallet balances, active trading accounts, verification status, and account management options.

MT4 and MT5 Login

MetaTrader 4 and MetaTrader 5 use separate credentials from the myHF client area — this is the most common source of login confusion. The MT4/MT5 credential model is standard across all MetaTrader-based brokers: each trading account has its own account number and trading password, both distinct from your client portal login.

To log in to MT4 or MT5:

1. Open the MT4 or MT5 application (desktop, web, or mobile).
2. In the login window, enter your trading account number (not your email).
3. Enter your trading password (not your myHF password).
4. Select the correct HFM server name from the dropdown list. The server name was provided when you created the trading account.
5. Click Login.

The server name must match exactly. Selecting the wrong server will cause authentication to fail even with correct credentials.

To reset your MT4/MT5 trading password, log in to the myHF client area and navigate to your trading account management section. Contact HFM support for further assistance if needed.

MT4 WebTerminal: HFM also offers an MT4 WebTerminal (available at hfm.com/int/en/platforms/mt4-webterminal) for browser-based trading without a desktop installation. The login process uses the same trading account number, password, and server name.

HFM Mobile App Login

The HFM app is available for iOS and Android and is described by the company as a specifically tailored mobile trading experience.

• Open the HFM app on your device.
• At the login screen, follow the on-screen prompts. The credential architecture for the HFM app is not confirmed in the official documentation reviewed for this guide — check within the app or contact HFM support to confirm whether it uses your myHF client area login or a separate credential set.
• If you cannot access the app at all to check the login method, the myHF client area is accessible via a browser at my.hfm.com or my.hfmarkets.co.uk and provides the same core account management functions. Use the browser portal as a fallback and contact HFM support to clarify your app credentials before attempting further logins.
• Once logged in, the app may offer biometric authentication (fingerprint or face recognition) for faster future access, depending on your device capabilities.

For trading on the go via MetaTrader, the standalone MT4 and MT5 mobile apps use the same trading account credentials described in the MT4 and MT5 Login section above.

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Credential Types: What Logs You In Where

Understanding which credentials apply to which platform prevents repeated failed login attempts.

Platform	What You Log In With	Where to Set or Reset	Notes
myHF Client Area	Email or phone + password	myHF login page (self-service reset)	Primary account credential
MT4 (Desktop / Web / Mobile)	Account number + trading password	Reset via myHF client area or support	Standard MT4 architecture; separate from myHF password
MT5 (Desktop / Web / Mobile)	Account number + trading password	Reset via myHF client area or support	Standard MT5 architecture; separate from myHF password
HFM Mobile App	Confirm within app or with HFM support	As directed by app or support	Credential architecture not confirmed in reviewed official documentation; use the browser-based myHF portal as a fallback if locked out of the app

Your myHF password and your MT4/MT5 trading password are independent. Changing one does not affect the other.

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Not yet registered with HFM? Open a HFM account to access all five account types and the full platform suite described in this guide.

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When Login Fails: Troubleshooting Guide

Forgotten Password

myHF client area:

1. Visit your regional login page.
2. Click the password reset or "Forgot Password" link.
3. Enter your registered email address.
4. Check your inbox for the reset email.
5. If you do not see it, check your spam or promotions folder.
6. Follow the link in the email to set a new password.

MT4/MT5 trading password:

1. Log in to the myHF client area.
2. Navigate to your trading account settings.
3. Select the option to reset your trading password for the relevant MT4 or MT5 account.
4. Use the new password in your MetaTrader platform.

If the reset email does not arrive, confirm you are checking the email address registered with HFM. A different or outdated email will not receive the reset link.

No Longer Have Access to Your Registered Email

If you cannot access the email address linked to your HFM account, self-service password reset will not work because the reset link is sent to that same address.

To change your registered email:

1. Contact HFM support through live chat or phone.
2. Be prepared to verify your identity. Support typically asks for your full name, date of birth, and may request a government-issued ID.
3. Once verified, support can update your registered email address.

The time required for this process depends on how quickly you provide the requested verification documents. Contact support directly for an estimate.

Account Locked or Temporarily Blocked

Accounts may lock after multiple failed login attempts, suspicious activity detection, or a compliance review.

• If you see a lockout message, wait and try again. Temporary locks from excessive failed attempts may lift automatically, but HFM's official documentation does not specify a fixed wait time — contact support if the lock does not clear.
• If the lock persists, contact HFM support to verify your identity and request an unlock.
• If the lock is related to a compliance or security review, support will advise what documentation is needed.

KYC or Verification Hold Blocking Access

HFM may restrict trading, withdrawals, or full account access if your verification (KYC) documents are incomplete, expired, or under review.

• Log in to the myHF client area and check your verification status.
• If documents are missing or expired, upload updated versions through the verification section.
• Processing times for document review are not specified in HFM's publicly available documentation — contact support for a current estimate.
• Once approved, restrictions should lift automatically.

If you cannot log in to the client area at all due to a verification block, contact support directly.

Dormant or Inactive Account

Accounts that have had no login activity or transactions for an extended period may be classified as dormant. HFM's legal terms describe the conditions under which dormancy applies, the inactivity period threshold, and any associated fees. Check the legal documentation section of the official HFM website for the specific terms that apply to your entity — the inactivity threshold and fee schedule vary by entity and are not confirmed in the documentation reviewed for this guide.

To reactivate a dormant account:

1. Contact HFM support via live chat or email.
2. Request account reactivation.
3. You may need to complete re-verification if your KYC documents have expired since your last activity.
4. Log in to the myHF client area once reactivation is confirmed.

To prevent dormancy, log in to your account periodically even if you are not actively trading.

Page Errors, Blank Screens, and Browser Issues

If the login page fails to load, displays a blank screen, or produces an error:

• Clear browser cache and cookies for the HFM domain.
• Enable JavaScript — the login portal requires it.
• Try incognito or private browsing mode to rule out extension conflicts.
• Update your browser to the latest version.
• Disable VPN or ad-blocker temporarily, as these can interfere with page loading or trigger security blocks.
• Try a different browser or network to isolate the issue.

If other websites load normally but the HFM portal does not respond after trying these steps, the platform may be undergoing scheduled maintenance. Wait and retry.

Two-Factor Authentication Problems

If 2FA is active on your account and you encounter issues:

• Code not received: Confirm your registered phone number or email is current. Request a new code and allow time for delivery, as SMS can be delayed on some networks.
• Code not accepted: Ensure your device's date and time are set correctly. If using an authenticator app, verify it is synced.
• Lost access to your 2FA device: Contact HFM support to disable 2FA temporarily. You will need to verify your identity through alternative means before 2FA is removed.

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Login Problem Quick-Fix Reference

Symptom	Likely Cause	Self-Service Fix	Need Support?
"Invalid credentials" on myHF	Wrong email or password	Use password reset on the login page	No
"Authentication failed" on MT4/MT5	Wrong password, account number, or server	Verify all three fields; reset trading password via myHF	Only if reset fails
Account locked message	Too many failed attempts	Wait, then retry (no fixed wait time in official docs)	Yes, if lock persists
Cannot withdraw or trade	KYC verification incomplete or expired	Upload documents in the myHF verification section	Only if uploads fail
Login page blank or will not load	Browser, cache, or network issue	Clear cache; try incognito mode; disable VPN	No
2FA code not working	Expired code, device time mismatch, or lost device	Request a new code; check device time settings	Yes, if 2FA device is lost
Dormant account notification	No activity for an extended period (threshold in your entity's legal terms)	Contact support to request reactivation	Yes
Reset email never arrives	Wrong email on file or spam filter	Check spam folder; confirm registered email with support	Yes, if email is inaccessible

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Contacting HFM Support for Access Issues

When self-service steps do not resolve your login problem, HFM provides several support channels:

• Live chat: Available on hfm.com. Typically the fastest option for access and login issues.
• Phone: UK number +44 203 097 85 71 (sourced from the official HFM trading accounts page). Additional regional numbers may be listed on the official website.
• Email: Available through the HFM contact page. Suitable for issues that require documentation, such as email changes or ID submission.

Support availability may vary by region and time zone. Check the official website for current hours and channel availability in your jurisdiction.

What to Prepare Before Contacting Support

Having the following information ready will speed up resolution:

• Your registered account email address
• Your account number, if known
• Your registered phone number
• A description of the exact error message or screen you see
• The steps you have already tried

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Securing Your HFM Account

Two-Factor Authentication

Check the security settings within the myHF client area to see what 2FA options are offered for your account. The availability, supported methods (such as SMS or authenticator app), and exact setup steps vary by account type and entity and are not detailed in the official documentation reviewed for this guide. Navigate to your account security or profile settings in the myHF client area first; if no 2FA option is visible there, contact support to confirm what is currently available for your account. Enabling 2FA is recommended for all funded trading accounts.

Recognizing Phishing Targeting HFM Clients

• HFM will never ask for your password via email.
• Be cautious of emails demanding urgent login action, threatening account closure, or offering unexpected bonuses that require you to click a link.
• Always navigate to the login page by typing the URL directly or using a saved bookmark — not by clicking links in emails.
• Report suspicious communications to HFM support.

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HFM Login FAQ

Can I use the same password for myHF and MT4/MT5?

No. The myHF client area password and the MT4/MT5 trading password are separate credentials. You manage your trading password through the myHF client area.

Is HFM login available 24/7?

The myHF web client area is generally accessible around the clock, though brief maintenance windows may occur. MetaTrader platforms operate according to market hours and scheduled server maintenance.

What happens to my account if I do not log in for a long time?

Your account may be classified as dormant after an extended period of inactivity. The specific inactivity threshold and any associated fees are set out in HFM's legal terms for your entity — check the official HFM legal documentation for the terms that apply to you. Log in periodically to keep your account active.

Is HFM the same as HotForex?

Yes. HotForex rebranded to HF Markets (HFM). If you previously had a HotForex account, the login process and portals described above apply to your account.

Can I have multiple HFM trading accounts and log in to all of them?

Within the myHF client area, you can open and manage multiple trading accounts. Each MT4 or MT5 trading account has its own account number and trading password. You can switch between them using the relevant credentials on each platform. Note that HFM limits the number of trading accounts a client can open per platform, as stated on the official trading accounts page.

Can I try HFM before opening a live account?

Yes. HFM offers demo accounts that let you explore the platform with virtual funds. No deposit is required. Visit hfm.com for details.

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Ready to get started? Open a HFM account and access the full range of account types, platforms, and trading instruments described in this guide.

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Disclosure: This page may contain affiliate links. We may earn a commission if you open an account through our links, at no extra cost to you.

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Risk warning: CFDs and leveraged forex products are complex instruments and carry a high risk of losing money rapidly due to leverage. Retail investor accounts lose money when trading CFDs with most providers; the exact percentage varies by HFM entity and account type. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Check the entity, terms and investor protections that apply in your jurisdiction before opening an account or trading.